Privacy policy

Hydrodive (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Personal Information We Collect

We may collect the following personal information when you interact with our website or place an order:

Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely by third-party payment providers)
Order history
IP address and basic device/browser information

We only collect information that is reasonably necessary to operate our business and provide our services.

2. How We Collect Personal Information

Personal information is collected when you:

Place an order on our website
Contact us via email or contact forms
Subscribe to marketing communications (where applicable)
Browse our website (via cookies and analytics tools)

3. How We Use Your Information

We use your personal information to:

Process and fulfil orders
Communicate with you about your order or enquiries
Provide customer support
Improve our products, services, and website
Meet legal and regulatory obligations

We do not sell or rent your personal information to third parties.

4. Disclosure of Personal Information

We may share your information with trusted third parties only where necessary, including:

Payment processors
Shipping and logistics providers
Website hosting and analytics providers
Legal or regulatory authorities where required by law

All third parties are required to handle your information securely and in accordance with privacy laws.

5. Cookies & Analytics

Our website uses cookies and similar technologies to improve functionality and understand how visitors use our site. You can disable cookies through your browser settings, though this may affect site performance.

6. Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Personal data is stored securely using industry-standard safeguards.

7. Access & Correction

You have the right to request access to, or correction of, the personal information we hold about you. To do so, please contact us using the details below.

8. Overseas Disclosure

Some service providers we use may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected in line with Australian privacy standards.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Email: contact@hydrodive.com.au